How We Do It
If you want more detail, keep reading!
The design phase is sometimes called preconstruction is the key to a great experience during the other project phases. Our design process is pretty involved, here are the key elements:
Initial meeting where we may or may not talk about the details of your project. The purpose of this meeting is for the potential partners to meet, so we often meet at a coffee shop instead of your home or our office. Large construction projects require a team; we are looking for partners with whom we can establish a working relationship based in trust. If you don’t believe we are trustworthy, then we are not the company for you. It is way better to discover this at the beginning than at the end.
First home meeting is where we begin to create the scope of work. What problem are you trying to solve with this project? Can we correct what you have or do we need to add something new? We will work together to write a scope of work from which Stately Design can create a conceptual budget range for the project.
There are three places the conceptual budget can fall: below what you wanted to invest; right in line with your anticipated investment or above your investment level. Great news if the budget is at or below what you want to invest! But what happens if the budget exceeds what you thought? Well, we are left with two options: reduce the scope of work to match your budget or you can increase your budget to get the project you want. We can work with either option.
We develop projects and price them. We don’t bid on projects, we don’t give free estimates.
Project development for a large renovation is very time consuming. Together we spend a lot of effort to figure out if Stately Design and Renovation is the right contractor for you and to make sure you are the right client for Stately Design and Renovation. If we both reach the conclusion we want to partner on your project the next step is to sign a Preconstruction Services Agreement. The preconstruction services agreement includes a design deposit for us to begin developing your project to the point we can accurately calculate the project cost. We will spend money getting architectural plans, engineering, cabinet designs and spend many hours working to help you make all your selections. When all selections are made and the designs are approved, we will develop a fixed project cost. You will receive a project book just like the one we will use throughout the job.
Project Cost is a single number you will receive from Stately Design & Renovation that will not change unless you decide to change it. We are not the contractor that provides an initial low bid to get the work and then makes all their money on change orders. The only change orders you will ever see from us are the ones you initiate. When we present a project cost, we are agreeing to complete the proposed scope of work for the cost at the bottom of the page. You will not here from us, “Well we didn’t know about ______ (list excuse for change order here), so that will be extra.” If it is on the scope of work, it is included in the project cost. Period.
A word about quality control. QC is the responsibility of everyone on the project: the Stately Design & Renovation team and you. We have a detailed payment process tied to a trade partner completing their work and fixing mistakes as we go instead of waiting until the end of the project. Even with all that we do, we miss imperfections that are important to you. Just let us know, in nearly all cases we will be happy to make the fix. But what about when there is a disagreement over quality issues? Most of the time we will happily take care of the problem you discovered. If we just can’t agree, we use the Residential Construction Performance Guidelines by the National Association of Homebuilders to determine if it must be fixed. In the 14 years of our existence, we have not had to refer to the document; we have always been able to work out a solution that works for the partnership.